In order to reduce spam rates within the U.S., in 2023, phone carriers imposed new regulations to register, monitor, and if necessary, restrict how businesses use SMS services.

A2P stands for Application-To-Person, referring to using a system that sends SMS messages.

Since August 31st 2023, U.S. phone carriers have required registration in order to send SMS text communications. Features that are dependent on text messaging will be filtered and blocked by phone carriers until registration is complete.

To learn more, go to: https://support.flash-crm.com/phone or watch our video tutorial on how to properly register with A2P: www.link.com

What are the phone costs associated with Flash CRM?

- Making Calls: $0.021/minute

- Receiving Calls: $0.0128/minute

- Text Messages: $0.0119/sms segment (please see this LINK for an SMS segment calculator)

- Emails: $0.0015/email

Carrier Fees

For every SMS sent, there is a corresponding carrier fee that is passed from the carrier. The cost is determined on a carrier-by-carrier basis. For example, if you are sending to a customer who has Verizon as their carrier, it will be different than if they have AT&T, etc. Here are the carrier fees you can generally expect per SMS:

- AT&T: $0.01/sms segment sent

- Verizon: $0.01/sms segment sent

- T-Mobile: $0.02/sms segment sent

- US Cellular: $0.02/sms segment sent

- All other carriers: $0.02/sms sent

A2P Phone Registration

In 2023, phone carriers imposed new regulations to register, monitor, and if necessary restrict how businesses use SMS services. Additional registration costs will depend on your registration type.

* Phone rates may change at any time. You can review this page for current fees. Visit support.flash-crm.com/phone to learn more or watch our A2P registration tutorial at www.link.com

Our free as well as premium training courses are hosted on a separate website at trainings.flash-crm.com. When you attempt to access the courses, please ensure that you have logged in first. Use the same email you signed up for Flash CRM with.

If you still are having trouble accessing your course, submit a support ticket HERE and we'll take care of it for you.

The mobile app we use is LeadConnector. It will directly link to your Flash CRM account so you can access your client data from anywhere on your phone. You can download the LeadConnector app on the App Store and the Google Play Store.

Your Flash CRM subscription includes all the tools you need to manage and automate your business. This is focused primarily on contacts you already have access to, or ad campaigns that you set up yourself.

If you would like expert help from our team with Facebook ad campaigns, we have put together a training you can access in our training library.

Learn more about Facebook Ad Campaigns.

While we don't offer a reduced monthly subscription rate, you can save on your subscription to Flash CRM by committing to an annual term. Our annual plans are all priced at 10x the monthly price, saving you 2 months worth of payments each year.

Explore annual plans here.